公司名称

源讯信息技术(中国)有限公司

项目名称

网络安全

需求描述

技能要求：

Helpdesk

IT支持

桌面运维

网络安全

系统运维

Description:

PRINCIPAL DUTIES AND RESPONSIBILITES

Provide on-site technical support for desktop PCs (software and hardware), Voice equipment & Mobile device (Smart Phone / Tablet)

Physically set up computers and software system installation

Perform basic hardware moves and changes

Record and manage all incidents and requests in ticket-tracking system

Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer

Develop and update new and existing process

Proactively inform management of trends, significant problems and expected delays

Provide other IT-related support as required by the business

Update and manage inventory on new incoming hardware orders

Communicate with vendors for incoming hardware orders and repairs

EXPERIENCE

1 to 3 years industry experience

Experience in delivering superior customer service experience, preferably from financial/banking industry

Good working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite

Solid understanding of Intel based PC hardware/peripherals

Exposure of mobile OS such as Apple iOS and Google Android