公司名称

源讯信息技术(中国)有限公司

项目名称

运维

需求描述

技能要求：

IT支持

Helpdesk

运维

Job description

• 3+ years of desktop support experience in an enterprise environment.

• Fluent English language skill

• A strong dedication to quality customer service, and a working knowledge of service delivery procedures

• Ability to facilitate and support multiple tasks and real time support issues

• Strong verbal and written interpersonal and communications skills. Superior telephone etiquette and the ability to deal effectively with customers, peers, and management

• Excellent follow through and attention to detail

• Strong problem-solving skills and decision-making ability

• In depth knowledge of Microsoft desktop operating systems (particularly Windows 10)

• In depth knowledge of Microsoft Office products (Office 2016); Internet and E-Mail

• In depth knowledge of enterprise laptop and desktop hardware.

• Working knowledge of Microsoft Enterprise collaboration and management tools e.g. SharePoint, Lync, Active Directory

• General knowledge of business telephone system functionalities