公司名称

上海微创软件股份有限公司

项目名称

售后支持

需求描述

岗位职责：

1、Monitoring incoming volumes and triage service requests to appropriate owners, based on their skills and on the business priorities, taking customers’ needs and other urgencies into consideration

2、Managing stakeholders’ escalations and setting expectations

3、Supporting engineers with case related operational activities such as engaging other teams

4、Point of Contact regarding supportability and team availability for collaborations

6、Participating in trainings and ensuring focus on continuous development.

7、Ensuring all team related processes are maintained up to date and sharing feedback on tool improvement opportunities.

8、Creating the cases volume and engineer workload report.

任职要求：

1、Proven experience in handling high pressure situations

2、Managing stakeholder and customer escalations

4、Experience in customer support

5、Comfortable with ambiguity and change

6、Managing cross team collaboration and communication

7、Able to work through conflicting priorities and manage time efficiently.